Formal Telephone Communication
Formal Telephone Communication
BEGINNING A CALL - कॉल शुरू करना
1. “Thank you for calling Smith Publishing. How may I direct your call?”To introduce - अपना परिचय देना
2. “Hello, this is Jack Smith”Ask to speak to somebody - किसी से बात करने के लिए पूछना
3. “May I speak with…?”Give a reason - बात करने का कारण देना
4. “I’m calling about the job opening I saw in the newspaper.”Asking who is calling - पूछना कि - "कौन बोल रहा है"
5. May I ask who's calling?When the call is being transferred - जब कॉल ट्रांसफर हो रही हो
6. “One moment please – I’ll put you through.”HOLDING THE LINE - इंतज़ार करना
7. Please hold on.One moment please.
TAKING / LEAVING MESSAGES - मैसेज लेना/देना
8. If the person is unavailable - “I’m sorry, she’s out of town at the moment.”9. Offering to take a message - “Would you like to leave a message?”
10. Replying to the offer - “Could you ask her to call me back?”
11. If you don't want to leave a message - “No thanks, I’ll call back later.”
CLARIFYING/CONFIRMING INFORMATION - जानकारी की पुष्टि करना
12. “Could you spell your last name for me?”FINISHING A CALL - कॉल पूरा करना
13. “Well, it was nice talking with you."
Have a nice day!
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